FAQ- Order and Shipping Questions and Answers

Account- Sign Up Related Queries

 

Create an Account

 

1. How to Create a Customer Account ?

Please Follow Below Steps,

1. Click the “LOGIN / REGISTER” menu on the right side of the website.
2. Select “Create an Account” menu and click that link , then click “Register”
3. Fill your mail details ,then complete the process.

Now , You can access our website through login in the “My Account” Tab.

 

2. How to create an affiliate account?

Step1:

Go to the “Global Partners” tab and choose the “Join and Earn Instantly” Option.

Step2:

Fill all required details then click the “Register” Button.

Step3:

After completing the registration process you can login in the “Global partners->Business account” tab.

 

Login Issues

 

1. How to Reset my Password?

Step1: Go to the “Login/Register” Tab and click the ” Lost your Password” link .

Step2: Please enter your username or email address in the “Username or email” field, then click the “Reset Password” Button.

Step3: Now you can reset the link in email. you can reset your password here.

 

2. What should I do while I’m unable to receive a reset link in mail?

In that case please connect with our technical team for better assistance

Call or Whatsapp Us: +91 9952274058

 

Payments- Payment Related Queries

 

Payment Issues

 

1. How to resolve this issue “Payment failed but my account balance debited”?

Your account balance auto credited with in 24 business hours or else you can contact your bank

2. How to resolve this issue “My order amount deducted two times”?

Your deducted amount auto credited with in 24 business hours or else you can contact your bank

 

Payment Methods

 

1. What are the different modes of payments available?

Currently below payment modes available

1. Credit/ Debit card / Internet banking
2. Paypal and All UPI(i.e. Google Pay)

we are working on “Cash on Delivery” option.

 

2. Can I trust your payment gateways?

Sure, our payment gateway is absolutely secure and safe. We ensure your privacy details.

 

3. Can I save my card for future transactions?

Yes, you can save your card details. but it is not recommended.

 

4. Where can I see my payment history?

You can view your payment history in “My account->Orders“.

Or else use below link:

https://vgocart.com/my-account/orders/

 

Order- Order Related Queries

 

Order Placing 

 

1. How to Place an Order?

 

Step1: Select your product and quantity. then click the “Add to Cart” button.

Step2: check your product in listed area ,then click “Checkout” button

Step 3: Fill all details in the “Billing Details” area then click the “Place Order” button.

Step4: Select “Appropriate payment method and complete the payment”.

Step5: Congrates!!! you have placed an order. Now you will receive mail for order confirmation.

 

2. How can I view my order history?

After placing your order go to My Account –>Orders. You can view your full order history.

Or else use below link:

https://vgocart.com/my-account/orders/

 

3. How do I make sure my order gets placed ?

Once your order is placed you will get a confirmation email from us.

 

4. How to cancel or change the placed order? 

For any kind of such information you can contact us through this number and we are here to help you out. CONTACT NO: 73971 33820

 

Order Tracking

 

1. Where Can I Track My Order?

After placing your order go to My Account –>Orders. You can track your full order history.

Or else use below link:

https://vgocart.com/my-account/orders/

 

2. What Should I Do When My Order Seems Delayed?

you can reach our support team for better assistance

https://vgocart.com/contact-us/

 

Refunds- Returns & Refunds Related Queries

 

Products Returns

 

1. How long do I have to return an item?

You must return the product within 10 business days from the date you purchased.

 

2. What are the guidelines for returning an item?

You will be eligible for return only if the item is unused. Any products which are modified or damaged by the customer will not be accepted for return.

A copy of the invoice or bill must be enclosed with the return product. 

 

Refund Issues

 

1. When can I get my refund amount?

After we receive your returned item, we will check the product and initiate payment refund request, then You can receive the credit within 14 business days.

     2. How to Track the Placed Order? 

Once the package is done for shipping a tracking code will be provided by the courier office and it will be shared to you. We will keep on tracking until the product reaches your place safely and you can also use the code to know the exact status of the product.

Brass God Idols Shop Coimbatore, God Statues, Gifts, Brass Decors India

 

Offers- Offer Related Queries

 

Gift Cards / Promo Codes

1. How to Apply my Promo Code in website?
In checkout page , click “Have a coupon? Click here to enter your code” link and apply your coupon code here.

 

2. How to get coupon code?
Check our home Page. Here You can Find Coupon Code.

Special Offers

1. When you put offers for products?
Usually we put offers during all festival times like pongal, diwali, vinayagar chathurthi, krishna jayanthi and etc.

 

2. How you Notify special offers to us?

We notify all special discounts and offers through mail , whatsapp and website.
So make sure your given contact number is correct while signup with us.