Shipping Policy

Last Updated: 2 October 2026

At VgoCart, we take special care to ensure that every brass idol, pooja product, home décor item and gift product reaches you safely and in good condition.

We carefully inspect and securely pack products before dispatch and work with reliable logistics partners for domestic and international deliveries.

1. Free Shipping Across India

VgoCart offers Free Shipping across India on eligible products.

Free shipping eligibility may vary depending on:

• Product;

• Order value;

• Delivery location;

• Product weight and dimensions;

• Special shipping requirements; and

• Promotional offers.

The applicable shipping charge, if any, will be displayed during checkout before the order is completed.

2. International Shipping

VgoCart may ship eligible products to selected international destinations.

International shipping charges are calculated based on factors including:

• Product weight;

• Package dimensions;

• Destination country;

• Delivery location;

• Shipping distance;

• Courier/logistics partner;

• Shipping service selected; and

• Applicable international shipping requirements.

The applicable international shipping charge will be communicated or displayed before the order is confirmed, wherever possible.

Certain products may not be available for international shipping because of size, weight, destination restrictions, customs requirements or logistics limitations.

3. Customs Duties and Import Taxes

For international orders, the customer may be responsible for applicable:

• Customs duties;

• Import taxes;

• Local taxes;

• Customs clearance charges;

• Brokerage or handling charges; and

• Other charges imposed by the destination country.

These charges are generally determined by the customs authorities or service providers in the destination country and are outside VgoCart's control.

Customers are responsible for understanding the import requirements applicable in their country before placing an international order.

4. Order Processing

Orders are normally processed after successful order confirmation and payment verification.

Processing time may vary depending on:

• Product availability;

• Product type;

• Order quantity;

• Customization requirements;

• Payment verification; and

• Special packaging requirements.

Customized or specially prepared products may require additional processing time.

The estimated dispatch or delivery timeline, where available, will be communicated during the ordering process.

5. Dispatch

Before dispatch, VgoCart takes reasonable steps to:

• Inspect the product;

• Verify the product against the order;

• Check the quantity;

• Check the visible condition;

• Pack the product securely; and

• Prepare the shipment for transportation.

Once the shipment is handed over to the courier/logistics partner, tracking information may be provided to the customer where available.

6. Secure Packaging

Brass idols and décor products can be heavy, fragile and susceptible to damage during transportation.

VgoCart therefore uses appropriate packaging materials and packing methods based on the product.

Our packing process may include:

• Product inspection;

• Protective wrapping;

• Cushioning;

• Suitable inner packaging;

• Strong outer packaging; and

• Additional protection for fragile or high-value products.

Packaging methods may vary depending on the size, weight, shape and nature of the product.

7. Delivery Time

Delivery timelines are estimates and may vary depending on the destination and logistics conditions.

Domestic delivery may be affected by:

• Delivery location;

• Courier availability;

• Weather;

• Public holidays;

• Transportation delays;

• Remote-area delivery;

• Natural events;

• Operational issues; or

• Other circumstances beyond VgoCart's reasonable control.

International delivery times may additionally depend on customs clearance, destination-country regulations and local courier operations.

A delivery estimate is not a guaranteed delivery date unless expressly stated otherwise.

8. Tracking

Where tracking is available, VgoCart or its logistics partner may provide tracking information after dispatch.

Customers can use the tracking information to monitor shipment progress.

Tracking updates may take some time to appear after the shipment is handed over to the courier.

9. Incorrect or Incomplete Address

Customers are responsible for providing an accurate and complete delivery address, including:

• Name;

• House/building number;

• Street;

• Area;

• City;

• State;

• PIN/ZIP code;

• Country, for international orders; and

• Valid contact number.

VgoCart will not be responsible for delivery delays or failed delivery caused by incorrect or incomplete information provided by the customer.

Additional shipping charges may apply if a shipment needs to be re-dispatched because of an incorrect address or customer-related delivery failure.

10. Failed Delivery

A delivery may be unsuccessful because of circumstances such as:

• Customer unavailable;

• Incorrect address;

• Incorrect phone number;

• Customer refusing delivery;

• Repeated unsuccessful delivery attempts;

• Customer not responding to courier communications; or

• Destination restrictions.

Where possible, VgoCart or the courier partner may attempt to contact the customer for resolution.

If a shipment is returned to VgoCart, additional shipping charges may apply for re-dispatch, where applicable.

11. Damaged Package at Delivery

Customers are encouraged to inspect the package when it is delivered.

If the outer package appears visibly damaged, customers should:

1. Take clear photographs of the package before opening it.

2. Record an unboxing video wherever possible.

3. Open the package carefully.

4. Take clear photographs/videos of the product and internal packaging.

5. Contact VgoCart as soon as possible.

This information helps VgoCart investigate the issue with the logistics partner.

12. Damage / Wrong Product / Mismatch Claims

If you receive:

• A damaged product;

• A wrong product;

• A significantly different product from the one ordered; or

• A missing product/component,

please contact VgoCart within 7 days from the date of delivery.

Please provide:

• Order number;

• Customer name;

• Photographs of the product;

• Photographs of the outer packaging;

• Photographs of the inner packaging;

• Unboxing video, where available; and

• A brief description of the issue.

After verification, VgoCart may provide an appropriate resolution, which may include replacement, repair, component replacement or refund, depending on the circumstances and product availability.

Please refer to our Return, Replacement & Refund Policy for complete details.

13. Unboxing Video

For high-value, fragile or damage-related claims, an unboxing video is strongly recommended.

The video should ideally begin with:

• The unopened package;

• All visible shipping labels;

• The condition of the outer packaging;

• The opening of the package; and

• The product and internal packaging.

An unboxing video helps establish the condition of the shipment at the time of delivery.

The absence of an unboxing video does not automatically determine the outcome of a genuine claim. VgoCart may consider all available evidence while reviewing the claim.

14. International Delivery Restrictions

Certain products may not be available for shipment to every country.

Restrictions may arise because of:

• Product dimensions;

• Product weight;

• Customs regulations;

• Import restrictions;

• Courier restrictions;

• Destination-country regulations;

• Product-specific requirements; or

• Other logistical limitations.

VgoCart may cancel an international order if shipment to the selected destination is not reasonably possible.

If payment has already been received for an order that cannot be shipped, the applicable refund will be processed.

15. Customs Clearance for International Orders

International shipments may be held by customs authorities for inspection or clearance.

VgoCart does not control the customs clearance process or the time taken by destination-country authorities.

Customers may be contacted by the courier or customs authorities for additional information or payment of applicable duties/taxes.

Any delay caused by customs clearance is outside VgoCart's reasonable control.

16. Delivery to Remote Locations

Delivery to remote, restricted or difficult-to-service locations may require additional time or charges.

If additional charges are applicable and were not included at checkout, VgoCart may contact the customer before dispatch.

17. Multiple Products in One Order

Where an order contains multiple products, VgoCart may dispatch the products:

• In a single shipment; or

• In multiple shipments,

depending on product availability, packaging requirements and logistics considerations.

If products are dispatched separately, applicable tracking information may be provided separately.

18. Bulk and Large Orders

Large, heavy or bulk orders may require specialized transportation or additional handling.

For bulk orders, VgoCart may contact the customer separately regarding:

• Shipping charges;

• Packaging;

• Delivery schedule;

• Transportation method; and

• Delivery requirements.

The applicable shipping terms will be communicated before dispatch wherever additional arrangements are required.

19. Shipping Charges

For domestic orders, eligible products may qualify for free shipping.

For products or locations where shipping charges apply, the applicable amount will be displayed or communicated before order confirmation.

For international orders, shipping charges may be calculated based on weight, dimensions, destination, distance and applicable logistics costs.

Shipping charges may change depending on the actual package details and destination.

20. Delivery Delays

VgoCart will make reasonable efforts to dispatch and deliver orders within the estimated timeframe.

However, VgoCart will not be responsible for delays caused by circumstances beyond its reasonable control, including:

• Natural disasters;

• Floods;

• Fire;

• Severe weather;

• Transportation disruptions;

• Strikes;

• Government restrictions;

• Customs delays;

• Courier disruptions;

• Public holidays;

• Technical failures; or

• Other extraordinary circumstances.

Customers may contact VgoCart if a shipment appears significantly delayed so that we can assist with tracking and logistics follow-up.

21. Shipping Partner

VgoCart may use one or more third-party courier, logistics or shipping partners.

The shipping partner may vary depending on:

• Destination;

• Product size;

• Product weight;

• Delivery speed;

• Service availability; and

• Other logistical considerations.

The courier partner may change without prior notice where reasonably necessary.

22. Shipping and Returns

Shipping and delivery terms are separate from our Return, Replacement & Refund Policy.

For information regarding product returns, replacements and refunds, please refer to the Return, Replacement & Refund Policy.

For genuine cases involving damaged, wrong or materially mismatched products, VgoCart will handle the applicable return/replacement shipping in accordance with the applicable policy.

23. Customer Responsibility

Customers are responsible for:

• Providing correct delivery information;

• Being available to receive the shipment;

• Responding to courier communications;

• Checking the package after delivery;

• Reporting damage or mismatch within the applicable period; and

• Providing necessary information for international customs clearance where required.

24. Policy Updates

VgoCart may update this Shipping Policy from time to time to reflect changes in logistics operations, shipping partners, international delivery requirements, business practices or applicable laws.

The latest version published on this page will apply to orders placed after the effective date of the updated policy.

25. Contact Us

For shipping-related questions, tracking assistance or delivery issues, please contact:

VgoCart
Website: vgocart.com
Email: sales@vgocart.com
Phone / WhatsApp:  9789234719
Business Address:  No 53, Apex Enclave, Kalappatti Road, Coimbatore - 641107

Please provide your order number when contacting us about an existing shipment.

Quick Shipping Summary

🚚 Free Shipping: Across India on eligible products.

🌎 International Shipping: Charges calculated based on weight, dimensions, destination, distance and applicable logistics costs.

🔄 7-Day Returns: Return/replacement may be available for eligible damaged, wrong or materially mismatched products reported within 7 days of delivery.

📸 Damage Claim: Please share clear product and packaging photographs/video for verification.

📦 Secure Packaging: Every product is carefully inspected and securely packed before dispatch.

VgoCart — Brass Idols & Premium Home Décor